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At My Bank, NSF = Non-Sufficient Friendliness - Comments

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My mother had an account with a small local savings bank which has since grown much larger. Her account was so old that it only had a 3-digit account number, dating back to the 1930s when she was a child.

She did not access the savings account much and mostly used it when she went in to cash her pension check. One month she received a statement showing a fee on her savings account because she had not actually deposited or withdrawn on it in over 6 months. We went in to the bank and got bloody all from the bank tellers, manager, etc. Mom was pissed and went immediately to the teller and withdrew every penny.

Our entire family now banks only at Credit Unions where we, the members are the owners and the buck stops with us.

I am raging mad about the way these banks rip us off with these NSF fees. A few days ago, I saw that I was about to be overdrawn due to a charge my husband made. I had scheduled a bunch of bills to be paid through bill pay, so I immediately transferred money into the account to cover the overdrafts.

The next day, I had 18 NSF fees on my account, totaling $600.00. This is not the first time Wells Fargo has done this to me. They always conveniently list the charges first so that they can overdraw your account; and THEN they list the deposit you've made to cover those charges, with a list of NSF fees to follow. Someone needs to stand up and stop the banks from doing this. This is PURE THEFT!!!

I have been with Wells Fargo for 20 years, and my husband for about 35 and we run thousands of dollars through our accounts every month. You would think they would do everything in their power to keep us as customers, but they did nothing but refund $99.00 into my account. I am ready to look for another institution. I'm tired of them stealing my money, and it being OK. If anyone has any ideas or wants to join together to stop these theives, let me know. I'm ready!!!

I've had similar experiences with BofA and Wells Fargo, but my favorite was a 7 year go-round with Washington Mutual.

It started as a bounced check that was entirely my fault, I had not checked my records carefully enough when I closed the account prepratory to moving and there was one check still outstanding. Because of my move, it was a bit more than three months before I found this out. I called the number in the letter I recieved and was advised that I could pay the debt with a major credit card. I did not have one (this was before the Visa logo started appearing on ATM cards) and offered to send a check... They can't accept that (and who can blame them) so, I figured "What the heck, I'll be in the neighborhood next week, I'll just go pay in cash and in person".

They could find no record of my account, much less my debt, even with one of my old statements in hand but they'll be happy to look into it and get back to me. Two weeks later, I get word that my file had gone to the main office in Seattle. I called them, and was advised that it might take up to 90 days for my information to clear into the system.

I forgot all about this whole thing, until I was planning to visit Seattle and again thought to clear this up in person, only to be told that the only way I could use cash or a check to resolve this would be to do so at my branch -- the one at which I no longer have an account. I did go back a few weeks later to the original branch and recounted for their manager my visit to the main office. Still no way for her to accept payment.

In the meanwhile, I change banks yet again, and cannot open a checking account because my SS# is redflagged with ChexSystems. So, I locate that first letter and call them back, asking if I could send a cashiers check. No, so I apply for a credit card, I get denied because of the situation with WAMU.

I continued to hit brick walls everytime I tried to clear this for the next few years.This continued to haunt my already borderline credit until 2 &1/2 years ago when I was trying to get a home loan and a WONDERFUL loan officer used some obscure magic trick to get me to a person who would not only let me pay, but actually waived all the fees and interest that had accumulated over the years, amounting to almost $300, leaving me to happily, and at long last, pay the $64 that had been due in the first place.

We got our loan and I love my house and my credit union. I'll never deal with a "bank" again.

I've had some ups and downs with my bank, TCF, but overall, they've been great.

My husband was going out of town for a week, and was supposed to put a deposit in my business account before leaving. Well, he didn't. A week later, checks were bouncing like balls all over the place! I went into the branch to beg and plead and when I told my story to the manager (male), he refunded ALL NSF fees save one - without any begging! I did not know him, as it was not the branch I had opened my account at!

The worst problem I've had is depositing a Canadian check for $24 through the ATM (done it before at other TCF branches). I included a note "Canadian funds, please adjust the account accordingly". About a week after the deposit posted, the debit of the same amount came through. It took almost 2 months to get my money, the wonderful branch manager and her assistant from one branch, calling the other branch on my behalf (don't go to the Canton MI branch of TCF! Novi is great!), the ATM teller at the Canton branch saying the Novi branch never told her to call me (I was standing next to the Novi managers when they called each time), and numerous messages to the assistant and branch managers at Canton. I finally got hold of the branch manager at Canton, she claimed no phone messages - I asked her how much money I had to have on deposit to get a situation resolved? I'm not the largest depositor by any means, but do have personal and business accounts. She called me back within a few hours, they couldn't track my check, so she credited my account with the original $24 Canadian amount.

BTW - The Ann Arbor and Brighton TCF branches also have a good to great customer service rating with me, but they can't beat Novi!

i was charged by WAMU 11 times in one week at $27/nsf because of a small slip-off keeping my balance current. That's nearly a $300 surcharge -- for buying gas, milk, groceries, etc. Never thought i'd be paying $8/gallon for gas!!!!! First the oil companies, now the banks.

I took my case to my local wamu bank (I've been w/ them for >3 years and very happy otherwise) and spoke w/ the manager, who knew all the details of their policy regarding nsf (must get complaints a lot!!) De very nonchalantly and with a self-absorbed air of generosity refunded 3 of the 11 charges, making no qualms about the $216 they made off with.

i've searched the internet and it seems this is an industry epidemic with shady business practices and insufficient disclosure. one class action lawsuit from few years ago (see here: http://membrane.com/lawtomation/dmlaw/consumer_class_actions/Washington_Mutual_complaint.pdf ) claims wamu is taking "an effective APR of 7,665% for a $100 overdraft for one day" -- that's fraud by any measure!

I'm going to write my local tv station's consumer guy (Michael Finney) and see if we can't get some air time on this issue.

Bank policies vary from state to state and I can't tell you why. I speculate that it's because banks are businesses, after all, and laws in some states allow them to make more money than the laws in other states.

I've lived in both Michigan and in Texas. I've held accounts in Comerica and in Chase, banks which have branches in both states. The banks are the same, the states are different, and my experiences are different based upon the state.

In Michigan, without fail, if a checking account credit and a debit is presented on the same day, the bank will process the debit FIRST, and asess any NSF fees, before processing the credit. In Texas, I find the opposite is true.

In Michigan, without fail, if I have $95 in my account, and I've written ten checks for $10 each, the bank will total all ten checks, for a total of $100, decide that I have insufficient funds and return all ten checks. They will also charge me $32 for each of the ten checks in NSF fees.

In Texas, the bank will process the most expensive check to the least, until the individual transaction leaves a negative balance. In other words, nine checks at $10 each will clear, and the tenth check will create an overdraft. THAT check alone will be rejected and an NSF fee will be assessed for that check.

While we're on the subject of banks: Ever notice how you're charged a fee when using an ATM that doesn't belong to your bank? It's because your bank 'charges the ATM company for using their machine and they're just passing that charge onto you.' Yet, when you get your statement, you find that you've been charged by the ATM for using their machine AND you've also been charged a 'convenience fee' by your bank for using someone else's machine.

If all you needed was a quick $20, and you add the $2.50 from the ATM PLUS the $2.50 from your bank, you've just been charged 25% for 'convenience.' Most states have laws against loan-sharking for rates lower than that.

Banks aren't regulated to keep them honest. They're regulated to keep just anybody from getting into the business and making money hand over fist.

I work for a bank. I've worked for 3 different ones and have been the branch manager that listens to the public.

Banks get to decide for themselves if they post debits first or credits first. When you opan an account you sign a contract saying you will abide by their rules. This includes the NSF fees. If you don't like it, GO SOMEWHERE ELSE. If you really want to get upset, read the rulebook they give out when you open an account. You will find many instances where it says they have broad powers over your money including fees, hold time, etc.

Now, having said that... The original poster, David, was truely treated like a jerk. And many of the other commenters here have legitimately dumb banks, but realize that you are writing here because the problem started with YOU. YOU can't keep track of your checkbook. YOU deposited an out of state check. YOU don't understand the fees you signed up for. YOU forgot to mail a deposit. YOU messed up! And the poor bank schmuck has to listen YOU blame HIM. I hate dealing with the public sometimes.

re: Brian from Florida

There is a big difference between getting in the negative and have the audacity to cash an out of state check. And even for the one that are at fault, however inadvertent that error may or may not be, shouldn't the punishment fit the crime?

And mr bankman, how often do people really do that.. and how obnoxous do you have to be to pull stuff like that and expect people to continue doing busness with you.

let me tell you a story of why I hate banks. As a kid I grew up DIRT poor. I got 50 bucks as a kid and put it in the bank expecting to be able to get it out and spend it later.

Due to fees and general obnouxness I wound up with $10.

I was 5 years old and it took me about 20 to trust banks again.

Is that fair? Perhaps. Is it something that negatively affected my desire to do busness at ANY bank?

You bet your sweet patooie.

If you want me to read the "legaleze" put it in simple plain langauge.

I don't have the time nor the desire to go through 50 pages of small print that MOSTLY says "We can do whatever we want to you and make it stick."

"I've worked for 3 different ones [banks] and have been the branch manager that listens to the public... When you opan an account you sign a contract saying you will abide by their rules. This includes the NSF fees. If you don't like it, GO SOMEWHERE ELSE."

And you consider THAT statement to be 'listening to the public'? From the past tense suggested, it sounds like you're no longer a branch manager, for obvious reasons. Just as obviously, it reinforces the notion of arrogance so often seen in some banks.

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