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Can't Navigate Out of a Paper Bag - Comments

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I purchased a new vehicle from a now-defunct dealership, who I will refer to as "Xxx". I experienced unacceptable problems with the car but received inadequate responses so I purchased some stick-on letters to supplement the dealer's transfer on the rear window. After two weeks of daily commutes past the dealership to the CBD, I received a call from the car manufacturer's marketing manager. My 'ANOTHER "Xxx" LEMON' slogan was more effective than the dealer's.

The new owners of the dealership repaired the faults, the manufacturer decided the faults were covered under their warranty & the extra letters were removed.

Why hold Ford responsible? They were told by Navman what the unit would do,they didn't make it. Have you contacted Navman yet? It may need calibration, they are set in the zone where the vehicle was manufactured, not where it is driven. The dealer should check this during dealer prep of vehicle.

And, after owning several GPS unit (all the major brands) I agree with the comment earlier e.g. they all have nuances. Tom Tom shows no ATMS (they call them cash boxes). Magellan showed many closed businesses. Garmin had a horrible (to me) user interface.

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"Navman" is who made it? News to us: there is no brand anywhere. Why hold Ford (actually Mercury) "responsible"? They're the one who chose and factory-installed the unit. Why shouldn't they be responsible? -rc

Depending on the Dealers stance on Customer Satisfaction Index (although their stance sounds pretty lax), another poster had it right. Take your complaint *up-the-chain*, starting with the General Manager. I work in a GM Dealership where CSI is highly valued, and if this problem were to reach our General Manager, or higher, we would do literally whatever we could to make you happy.

The Lemon Law idea is pretty good, however, the way I understand it, the vehicle has to have attempted repairs, numerous times, before it would qualify. Threats of a lawsuit may work, also. Is there another Dealer nearby that you could try? Many people are under the mistaken impression that you have to return to the Selling Dealer for warranty work--not true. See if they have a fix, or recommendations on what to do next. I would begin at the GM, then owner, then Regional Sales Rep, etc. And above all else, GOOD LUCK!

I'm not so sure about that "full value" if donated to a charity auction. I read somewhere, that our beloved IRS is changing the rules so that you get to deduct what the car sold for, Not what it retails for.

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Yep; that changed for 2007, if not 2006. And that sounds reasonable to me. -rc

125 years ago, they were called Snake Oil Salesmen. Now they're called Marketing Directors, and operate on a MUCH larger scale.

Do you have a trouble shooter with your local media? If so, give them a call... if they're anything like ours, they'll jump at the chance to take down a major corporation, and you'll get satisfaction (hopefully)!

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A good suggestion for others with a similar problem, but no, there's pretty much no such thing in this rural area. -rc

Best navigator yet: My Verizon cell phone. I don't know why they don't advertise this feature far and wide, but it came bundled (surprise!) with my premium package. And it works like a charm, even on weird backroads. I was just about to let my Verizon plan lapse at the end of the last two-year contract, and switch to the same T-Mobile plan my kids use, but...man! What a deal this Verizon package has turned out to be!

I think that any add-on to an automobile has to have a direct benefit to the use of the vehicle or I will not buy it from the dealer/manufacturer. They always seem to have the profit margin jacked up unreasonably. Just like their finance/insurance charges - when we paid off our truck one year early, we got $25 back on the $400 balance of the life insurance policy on it. $100 was the balance of the insurance but $300 was the dealers profit on selling it. We would have been better off to buy an insurance policy for the value of the truck at a regular insurance agent.

There is also the fact as far as the navigation system is concerned that the technical advances to the device, since the contract for the product was signed by the manufacturer, will be tremendous in these days of technical progress. You will always be farther ahead to buy a device from the aftermarket sales though that will be technically obsolete within 3 months of purchase.

If you think how bad it is now to get satisfaction, regarding the navigation system, from Mercury wait until you try to get service for the rest of the car. I now drive a foreign vehicle directly because of my extreme disatisfaction with Mercury.

I have never had a good Ford or Lincoln Mercury and refuse to ever buy one again no matter what. That aside, I tested some Garmin GPS units at a local store. I wanted to see how they worked so I entered my home address in them and not one of them could find my house, even though it is simplicity itself to find it using mapquest or google maps. I live about 15 miles south of Baltimore MD. I don't think these devices are ready for prime time.

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(Read the article that everyone's commenting on.)