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Can't Navigate Out of a Paper Bag - Comments

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Have you considered small claims court? There's a good chance they won't even show up because it would cost them more in lawyers fees then $1200 and you'd probably win by default. Even if they do show up there is good chance of winning. No need for a lawyer at small claims and filing fees are cheap and usually paid by the loser.

I have a new Chevy Express van/Regency conversion package with a Garmin nav in it, which I love. It does an excellent job, including very good predicted travel time, etc. I also have a top-of-the-line TomTom, which I bought because it came with European maps. It also works great, both in the US and in Europe. I would recommend either TomTom or Garmin.

While I can emphasize with you to a degree (I am sure I'd feel ripped off in your circumstances) I think you help point out the value in a test drive. The navigation system is something you could have checked out during a test drive, and if its clunkiness (and worthlessness) was a hindrance, then you would have the choice not to buy the vehicle.

I definitely think you should pursue a legal remedy against Mercury/the dealer. You didn't receive what you paid for, and as a factory sanctioned add-on to the vehicle, I suspect it would be subject to the "Lemon Law" (provided your state has one). In my opinion, this would be far from a "frivolous" endeavor, and fall well within the standards that you and Randy have rightfully trumpeted for years about accountability.

Go get 'em, girl!

After using DeLorme's Street Atlas and Bluetooth GPS for years, I bought a Garmin nĂ¼vi 660, then upgraded to the 760, and love it. Had already decided not to go the in-dash route simply because of the cost.

Now my only problem is wanting to use it all the time just for entertainment value. (Oops: time for Rotary. I have to check the route, as it's four blocks away.)

I'm very sorry that the $1200 system built in to your Mercury doesn't work as advertised. I agree with everyone who said that you should sue under the "Lemon Law" statutes in your area.

It's been my experience that each of the GPS mapping systems has pluses and minuses. I purchased a navigation system add-on for my Treo650 that was made by TomTom for $167. There are a few quirks in the database for my local area that are minor annoyances and the routing system doesn't always give what I consider to be the ideal route, but it will get me where I want to go. Of course, I'm usually heading from our small town into the big cities of either Toledo OH, or Ann Arbor, or Detroit, MI which is taking advantage of the better mapping of the big cities.

My husband gets annoyed with the thing if it's just 50 feet off, while I think it usually does pretty good. I suspect when I finally upgrade my Treo, I'll probably get a separate GPS unit. Which one will depend on pricing in my area, of course.

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Perfection is a nice goal. But the main point is getting you there. If it does that, then that's not bad! -rc

I can agree about being disappointed in results for GPS. I do geocaching with an old Garmin GPS. Last year I bought a mobile GPS to help me get to job sites (I work security and get sent all over. I asked the sales person about geocaching with the unit I looked at (Magellan Maestro) and was assured I could use it for geocaching. The until came and I could not enter co-ordinates or leave the street. I contacted Magellan and the only reply was the unit was too new, wait a couple years for an update.

I got the navigation system with my Honda Odyssey and I know, I don't live rurally, but even finding my way out to my sister's house who does live quite rurally, it's been great. The roads out there aren't named exactly the same as the residents call them, but they exist and I can travel down most of them without an issue. I hadn't even realized there would be issues with these, but am really glad I chose the manufacturer I did. Thanks for that :)

When I first saw built-in navigation systems in cars, I was concerned about many of these issues. To me portable systems are an obviously better choice, for reasons mentioned in other posts, even if they weren't cheaper. Another good option (at least for areas that have decent cell reception) is navigation through a cell provider. I use Verizon and they charge $10/month for this service. We do not subscribe normally, but added it for a recent vacation, then unsubscribed after the vacation. Note that cell reception is not needed for the entire route, only initially when setting up and loading the route. After that, it works the same as portables, except for the smaller screen. (BTW, a car charger is a good idea when doing this!)

Well-I must say, I just bought an Acura RDX and I LOVE, LOVE, LOVE the GPS system. I'm directionally challenged, and knew that I wanted my next vehicle to come equipped with GPS. The Acura's works great!!!

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(Read the article that everyone's commenting on.)