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Can't Navigate Out of a Paper Bag - Comments

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I wonder if Ford would pay you a small fee to (a) become a verifier for your segment of Colorado and (b) placate you a little bit? Have you suggested that as a win-win option for them?

Perhaps that would be something useful for the sales manager to do. (Perhaps it would be about the only thing useful that particular sales manager could manage to do...)

I wonder how you sign up for that job? (Certainly you and/or Randy are more than qualified - and with a few road trips under your belt you could "verify" a whole lot of area in the mountain states I would think.)

Just a thought.

Failing Ford paying you a small fee to help them with this obvious customer satisfaction issue, maybe they would at least allow you to do it for free so your area would be 'fixed'.

Maybe FORD is an acronym for Furious Over Rural Details?

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It's a clever idea, but first we have to get them to call us back.... -rc

I bought a Navigon 2100 for $149 from Staples last week. I don't know how it would fare in Colorado but it worked well in the Austin & Ft. Hood areas of Texas. I suppose a true test would be the "2 tracks" of northern Michigan!?! It probably works 10 times better than the one you bought for 10 times the cost.

The squeeky wheel gets the grease. Keep it up and you're bound to be heard by someone that can offer you a suitable resolution. Good luck with that ;)

I have had GPS for my Pocket PC for years. I use it all the time. One time, I took my son to a concert. When I got within a few miles I came to where I was really familiar with the roads. So, I took a shortcut. But, there turned out to be heavy traffic and if now my kids don't let me off easy if I stray from the course that the GPS dictates. Mine only makes me verify that I am not driving once per day.

Maybe if you have some time, you can do what a few people in my town have done. When not satisfied with the local Ford/Mercury dealer, they've sat out front of the dealership and told prospective customers why they shouldn't patronize them. Usually, the dealer has plenty of time to speak with them after this happens. LOL Just a thought.

I lucked into my Tom Tom GPS here in Australia. I'm a cyclist, and part of my 40 km route to work is on a highway (kudos to the Australian government for this. The Australian articles of federation give unrestricted access to all "vehicles", under which definition a bicycle is defined, on national highways. I've got a nice broad shoulder of the highway to myself, it's an offence for cars to stray into them).

I was riding along one afternoon, and spotted the GPS lying at the side of the road. I was amazed because the screen wasn't broken. I picked it up and pushed the power button and the device came briefly to life, with what small gasp of energy was left in the depleted battery. I put it in my pannier to charge at home and explore further, then glanced around. About five metres further back was the vacuum post for fastening it to the windscreen. When it was charged, it turned out to be undamaged and fully functional. It's a great thing for the car, and doesn't have any of the conditional pratfalls noted by the blog author. I do wonder how and why it came to be abandoned, but thank my good fortune for the benefit.

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Makes me wonder if someone got so angry at it, they threw it out the window! :-) Nice find, though. -rc

Some other commenters claim that it's unrealistic for road databases to be current. I don't think so. Garmin made an offer of four billion dollars for a company that does the databases, although I'm not aware that the deal was closed. What makes me think that it shouldn't be unrealistic is that, with that sort of money being bandied about, why aren't map database companies working along the lines of the facial recognition software that law enforcement agencies are developing? Surely if two satellite photos are overlaid, software could readily discern variations on tarmac patterns between the two, then flag the variation to the database publishers? Facial recognition software is getting pretty good, yet facial features are more dynamic than changes to road patterns, no? I understand that idiosyncratic operational features can be liked and disliked by different people, but basic accuracy shouldn't be at issue at all, even in a big, sparsely populated area or country.

I did a little research before buying a Tom Tom 720. If there is an error on the GPS map, you can mark it and later on download it to the Tom Tom web site. That way, your corrections are available to all Tom Tom users who choose to use this feature. As I drive around all day for a public agency, it's very handy to have this very useful tool to find my way. Kudos to Tom Tom for making a very user friendly GPS.

Word to the wise (or should be wise) -

Do a thorough background check on any option that expensive. I would not buy a $1200 refrigerator without spending several hours (at least) of research. It's too easy these days.

Anyway, most/many in-car nav systems are conjoined with radios, temp control, and other functions, so if you have to take it out for repair you are out all of them. Portable systems are much better and more flexible.

As I was reading the comments, the one about the Verizon Navigator struck me..."oh, I downloaded that." And of course, have never used it....until this weekend when my husband and I had an appointment in an unfamiliar area with no directions and no maps!! I remembered the comment about the navigation system and plugged in the address and voila! there we were. Now, we were in a large urban area and I would strongly recommend hands free while listening to the directions, but although Verizon apparently has definite spam problems, their navigator worked well for us.

By judicious replacement of key verbs and nouns with blank spaces, your article could serve as a form for at least 20 dissatisfying customer experiences I've had over the years. But the line that *really* caught my eye was that the company 'apparently just doesn't care'. And that's the part of bad customer experiences that cheeses me the most, and is most likely to make me act the Activist Consumer.

I REFUSE TO BE I G N O R E D !!

Over the years, I've gone to extreme (yes, even *stupid*) lengths to force a response from companies. The few times it simply has had no effect at all, the company then gets added to my "badmouth at every single opportunity for eternity" list.

I'm an online college student, and some of my classmates are as far away as other countries. These companies have no earthly idea how much bad word-of-mouth they've purchased from me.

Serves 'em right!!

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(Read the article that everyone's commenting on.)