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Posted March 20, 2008 8:00 PM | Permalink
I think that if you send copies of your post to a few top executives of the Ford Motor Company, that you will get results. Also look in your owners manual for the procedure for problem resolution. Good Luck.
Bob, Fairport NY |
Apr 8, 2008
The "verified routing" bug has existed for awhile in some navigation software.
The Honda / Acura system (made by Alpine, I believe) resolves this by having what's called "unverified routing"; an optional feature you have to turn on (once) that will indeed route you down roads they haven't verified, but it will warn you vocally at the time that the roads aren't verified. A decent solution to the problem.
Greg in St. Louis |
Sep 6, 2008
Unfortunately, it isn't just Ford that is using this lousy Nav system -- Toyota has the same troublesome system in its Prius and Camrys, I hear.
I refused to buy up to a package with Nav ... if we need one, we'll do the hand-held route!
Rene Hoquiam WA |
Oct 17, 2008
I have a Navman iCN635, and while it doesn't go in for this "verified route" stuff, it does some downright weird things. One roundabout in Canterbury will confuse the route calculator that if you drive over it it'll crash. (The satnav, not the car.) The map for one part of the A30 near Salisbury bears no resemblance to what the road actually does, and once it tried to route me over an emergency-use-only slip-road off the M25 London Orbital motorway.
However, in its favour it has always got me to where I ask it to get me, and it does allow you to place "Avoid" markers on bits of road, which I have put over the aforementioned M25 slip roads.
I'm still running with the original maps as updated maps for it cost more than the cost of a new machine - and now they don't even sell updated maps for it. I don't want a new machine as the software on the new ones is inferior to the machine I've got, and many places I go the ability to place the destination using cross-hairs showing a lat/long is a godsend. None of the new models can do this.
Michael, Basingstoke, UK |
Oct 21, 2008
I also have a factory navigation system in my 06 Ford Five Hundred. I purchased this vehicle with navigation because I was moving out of LI, NY and moving to NC. This area was totally new to me. I thought if I had the navigation system, I would be able to go places with no worries. WELL, I eventually get there ---but not always in a timely fashion. I couldn't get any answers from Ford. I am totally discusted with this system. They need to own up to there mistake and make it good. I also, paid about 1,000 for this system, AND was told I couldn't get sirrus radio if I had the navigation......which didn't make sense to me, however, I believed the salesman. I guess all they are interested in is there commision and getting the car sold. Never got the combination for the keyless pad lock to enter the car. Salesman kept saying he would get it for me.....never happened. When I moved a few months later, I needed to pay Ford to give me the combination.
NEVER will I consider a Ford again.
Arlene, Nashville, NC |
Mar 29, 2010
Bells and whistles - bells and whistles! Don't throw out the car because your bells don't ring and your whistles are flat. We learned many years ago that 1) ALL car salesmen lie (it's a cliche' because it's true in the vast majority of cases); 2) dealers NEVER give great or even good service, because their livelihood depends on VOLUME of customers, not repeat customers (the average consumer keeps a car for 5 years - that's an awfully long time for a dealer to remember you); and 3) bells and whistles are nice but unnecessary in the overall scheme of things. For example, if the GPS doesn't work, it doesn't make the car stop rolling. If the MOTOR doesn't work....
Basically, you got shafted; by the salesman, by the dealer, and right on up the line. You know it, they know it, and all your readers know it. But frankly, if it had been Chevy, your experience would have been EXACTLY THE SAME! Or fill in your choice of any other car company. At some point, you make a decision for future vehicle purchases based on how they run, how they stop, and how they drink gas. Because ultimately, in any vehicle, those are the issues that matter. I'm willing to make a bet that in the next vehicle you buy (of ANY brand), you won't be buying a built-in GPS system. I'm also willing to bet that once you get past your mad at the (lack of) service, you will evaluate the vehicle you want to buy based on the basics of good operation, and not electric door locks, fancy fold-down seat options, etc, unless one of those things are integral to the emergency response aspect of how you drive.
By the way, bless you both for what you do in that respect, and good luck with future vehicles. Personally, we're sticking with Fords, which we always buy second-hand through private owners and bypass the car lots altogether. After 2 instances where the operation and construction of the Ford vehicles we were in literally saved our lives, we're sticking with them for good.
Dana, Lexington, KY |
Apr 5, 2010
Too bad. One time my daughter was in Chicago and couldn't find her way from the outskirts to her hotel, and called me up, long distance, to ask for help. I got on my computer and she told me where she was, and where she wanted to go. Within minutes, she was happily on her way. All she had to do was drive a few blocks, make a right turn and keep going until she got to her hotel.
Maybe a laptop fully charged would be more helpful than the system you have. My son's car always tells him that the place he wants to go is on the right, even though sometimes it is on the left.
Modern technology sometimes leaves something to be desired.
I guess your son's car is a Republican. -rc
Sue in Bremerton |
Apr 5, 2010
Sorry for your bad results with a Ford Navigation system. I just bought a Ford F-150 (2010) truck with a nav. system. It works on the go, you don't have to enter anything on the screen, you just tell it where you want to go. It shows traffic conditions (a big deal as I live in Los Angeles) and if an accident occurs on my route it asks if I want a different route to avoid the accident. You might want to ask your Ford dealer for an upgrade.
Ding, Santa Fe Springs, California |
Apr 6, 2010
Our Toyota Highlander navigation system seems to be the one used by Ford as it's Just as bad. We use a Garmin in case we need to change a destination and actually navigate during a trip. This is a concept unknown to the built in system.
Plenty of sympathy from the dealer was shown when we complained about its near uselessness, but no action.
We haven't bothered updating the maps. The built in navigation lets you know that as a customer - you are always wrong.
Jul 18, 2010
No doubt, a navigation that cannot navigate is worse than picking a direction and driving, since when you pick a direction (any direction) and drive, you will eventually come to a highway or point of interest that will let you know where you are. (unfortunately, that still doesn't get you to where you want to be).
I personally use the navigation, provided and powered by Google) on my smart phone. Not only does it provide accurate maps and directions to even recently changed road conditions, but even should I throw a curve ball by taking an old farm lane (not even a road of any kind) Google will obligingly show my location in reference to its known existing roads. And if I really get off the beaten path it will even overlay a satellite image or topographical map.
The best part is its a free service with my phone.
The only down side is the voice by voice instructions utilizes a hideous electronic voice. I hope it is synthesized, because if it's a digital recording of a womans voice, she should have her lips sewn closed.
Ken, Reynoldsburg, OH |
Jun 20, 2011
(Read the article that everyone's commenting on.)