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Netgear Rebate Ripoff - Comments

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The biggest reason for rebates instead of lowering the price is that very few people actually send in the forms; all the advertising benefit of the after-rebate price, but they actually send back little money. There are other reasons as well, including the worry that if there's ever a price freeze, they could be stuck at the lower price (it happened during the Nixon administration).

Of course since you bought the product based on the rebate promise you could try a credit card charge back; fighting it will cost them money even if you eventually lose.

Sorry to hear this happened to you. Your friend may have gotten his rebate because he did not "threaten" them like you did? Who knows? All customer respresentatives are diffrent and do things according to thier reactions to your responds or claims. Does your sales reciept say what the model is? That could be your proof and they overlooked it?

I hate to say this but this could be another story for your newsletter. Just remove your name. :-) Have fun with your new storage backup system no matter how much you paid for it!! :-)

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I don't think the clerks care about "threats" either way. We'll see if management cares.... -rc

*warning evil sales guy reply*:)

Another reason retailers use rebates is that even those that get sent in cost the retail store/website little money. Rebates often come with credit for the promotion from the vendor. Often about 75% of the value of the rebate is paid by the vendor (or at least in my industry). With the tax write off that the vendor gets that ends up a really good deal for everyone involved.

The rebate offer for that particular model expired on 4/30/11, though Amazon was advertising that it was good through 6/30. I inquired of Amazon before purchase due to the discrepancy on the form. On my third contact with Amazon customer service (I believe this was a higher level rep as it was due to my negative response to a customer service feedback inquiry), I was told that the rebate offer had expired but that Amazon would refund the difference if I purchased during the remaining advertised period (before 6/30/11). Customer service sent me an email with written confirmation, I purchased, and my refund was posted a few days after my ReadyNAS shipped. I suggest contacting Amazon customer service. It may take a few goes. Good luck.

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Amazing, and thanks for the heads up. As I noted, Amazon is still showing that there's a rebate on this item! rc

Well, good luck. I, for one, think you deserve your rebate.

Maybe not the $200 you hoped for, but at least the $150 that Amazon Contracted with you for. Yes, they contracted. They offered a certain product at a certain price, and you accepted, so....

I would try the credit card appeal route, if I were you. Appeal the charge to your card, if you still can, and see if your credit card company can back you up and help convince NetGear to be reasonable. When NetGear sees their money vasish, they may be more generous with your money.

Have you tried a direct letter to management yet, or are you still trying the "chain of clerks" to get somewhere?

Meanwhile, as you may not realize, many of your readers will boycott NetGear and Amazon. And there is not a thing you can do about it! You may influence, but not control us.

Now one thing: Since your friend got the rebate, and you did not, that is possibly ammunition in your quiver.

At the same time, let me address a sub-note to your friend. "Chum, you would not have scored that $150 without Randy's 'heads-up tip'. I don't suppose you'd consider sending the 'Cass-Man' $75, now would you? For great Justice! Share some Zigs with the Randy amongst us!"

Wishing you the best of luck, because it seems that... that is what it comes down to! Your friend got the rebate you did not.

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It's not reasonable for my friend to be penalized because Netgear fell down on this. Nor is it reasonable to contest the charge at this point: the product was in fact delivered at the price I agreed to. But I will contact Amazon as the previous commenter suggested. -rc

Tell Amazon you want to return the drive and be ready to return it. They'll either take it back and refund 100% of the purchase, or they'll contact NetGear on your behalf and suggest that NetGear act honorably. Amazon is really good about this kind of stuff.

Am I missing something here, shouldn't your beef be with Amazon for false advertising? After all, those are the folks that took your money based on misleading information.

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I'm indeed reevaluating this. However, if it's true that the rebate on my particular purchase closed a long time ago, Netgear should have said that. They didn't; instead, they gave me (and continue to give me) the runaround. -rc

I read your story and immediately realised I had had a very similar experience: I saw adverts for the 'Netgear Stora' about a year ago with an offer of a Free Extra Hard Drive with every purchase.

I'd been thinking of upgrading my own back-up arrangements for a while, and also had just had a customer of mine request the same thing (He's a small business owner I've been working with to transform his IT from a Home User type setup to a more professional, resilient system). He was most impressed by the way that Netgear have made it simple to access your home drive from the web -- A sort of halfway house to cloud storage, if you like -- The convenience of access to your data from the internet but the knowledge that it's safe in your own premises where you still have full control over what happens to it.

Great, I thought and bought two of these Stora units and two hard drives. I'd install the two hard drives as a RAID in his stora and wait for the two 'free' ones to install in my own unit when they arrived.

I was meticulous in reading all the conditions and complying with all the requirements necessary to get the rebate (or free hard drive in this case). I had read the small print saying the offer was 'subject to stock being available', 'time limited', etc. and, being a naturally cynical person, I half expected not to get anything at all!

The mistake I made was to put the two separate claims in the same envelope. Sure enough a few weeks later my one free hard drive arrived in the post. Yes I saved the few pennies cost of another envelope and postage but lost out on getting second free hard drive.

I just took it on the chin and used it as a learning experience -- I learned Not to Buy any more Netgear hardware.

Despite the fact that the Backup drive has already proved its worth to my customer (He successfully accessed his data to provide quotes & sample clips for potential new customers while touring with one of his bands in Ireland) the experience has left me feeling distinctly Ripped Off, and I don't like that!

I'm an IT Professional who comes into contact with literally hundreds of users every week -- by day I work as an IT Support Engineer for a major company with almost 30,000 staff and a global reach; in my own time I run a small IT Support Company -- I could have been a great ambassador for Netgear products but now the opposite is true due to their mean marketing policy.

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It's a great point that the Netgear executives need to hear. -rc

Try escalating this through Amazon and complain with them. Vendors covet being a 3rd party vendor through Amazon. If you get Amazon to agree, they may put pressure on and/or drop Netgear as an accepted 3rd party vendor associated with them.

Where's the Google +1 and Share buttons on this blog? Adding them could let stories like this go viral, which would have several benefits:

- Reaching a larger number of people who would be warned about the shady practices of the company
- Getting you more readers
- Getting back to someone in the company's sales or marketing departments, who might be more interested in PR damage than the rebate processing drone who brushed you off.

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It's on my to-do list -- along with a lot of other things.... -rc

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