« No One Else Can Say That! |
Posted July 22, 2011 4:00 PM | Permalink
I once did some contract IT work for a local firm that makes high priced cookware (email me directly, I'll tell you who). One of my duties was assisting the in-house rebate department, both of whom were also contractors.
It is very possible that you are not dealing with NetGear, but with a 3rd party that is handling rebates on their behalf. And frankly, they may not give a... hoot. It's easier & cheaper for said 3rd party to ignore you than to do the work required to honor your request.
And... odds are pretty good that your rebate form & proof of purchase materials have been trashed, or are sitting in a big unorganized bin with a thousand others. I've seen it before.
DEFINITELY follow up with NetGear directly -- and through THEIR customer service, NOT through the rebate people. They are certainly more interested in avoiding the negative publicity than are people working through a contractor for a smidgen above minmum wage!
And considering how confusing the form was (and odds are that that's not an accident, some companies do that deliberately to "trip you up" and deny you the rebate), you definitely have a beef with Amazon. Follow up with them as well.
Thanks. I have indeed put in an inquiry at Amazon, but haven't heard back yet. -rc
Ron, Pittsburgh PA |
Jul 25, 2011
Backup strategy, 3-2-1
Two different media (at least two)
One offsite. (Cloud is fine)
Exactly what I do. -rc
Steve K, Pa. |
Jul 26, 2011
I'm with Sue - I don't buy based on rebates anymore. Not worth the hassle. The amount of paperwork people are doing for $300 to $400 a year -- for me, not worth it. More power to those of you who do it, but I'd rather have the price discounted.
Anne, California |
Jul 26, 2011
... and, without your original UPC label and original receipt, you are at some degree of risk if you should ever need to get a repair or replacement under warranty.
Ray in Colorado |
Jul 26, 2011
You should look up one of those sites that has contact information for upper management for various companies, and call the president of NetGear.
I'm actually a bit surprised I haven't heard from them yet. -rc
Rick, Texas |
Jul 27, 2011
You might try reaching out on Twitter if Netgear has a presence there. I've heard tales of largish companies (e.g. national banks) responding to Cranky Customers' complaints about products, service, etc.
If that doesn't work, perhaps get netgearrebatescam.blogspot.com, and start ranking for terms that get disgruntled traffic. Sometimes, that gets a company's attention.
As an aside, your experience demonstrates the reason I seldom consider any rebate that is not redeemable at the point of purchase. Too much hassle, and too much uncertainty.
While I did specifically include "@netgear" in my tweet to this page in hopes of catching their attention, it's definitely not worth my time to set up a web site for this. Especially considering there is a pending resolution, which I hope to report on soon. -rc
Damon, California |
Jul 28, 2011
I would also have thought that requesting a refund on your credit card would also work. If you have proof the rebate was there then the credit card company should reimburse you too.
The credit card company would do that by dinging Amazon's credit card account. The proper way to do that is to talk to the vendor (Amazon) first and only resort to a "chargeback" if you don't get satisfaction. I did, so there was no need to involve the credit card company. -rc
Andy, Ohio |
Aug 3, 2011
Congrats, Randy! Every time that a consumer fights and wins a fight, he in the end, in a small way, benefits us all.
The end result? Amazon's "Street Creds" has had a good boost. Netgear's reputation has taken a dip.
But Randy: The story is not yet complete.
You should still chase Netgear. (On Principle.) Preferably to get them to give Amazon the $150. If YOU get it, then, YOU should ('cause Randy is always honest!) find some way to let us know that Netgear FINALLY came through. And that $150 should go in a personal letter to the pres of Amazon.
Perhaps a like time subscription to a little email letter called This is True? Or at least, spend the $150 at Amazon.
Anyhow, do let us know any further news. Hang in there, man.
Pierre, Ontario, Canada |
Aug 5, 2011
I had a run in with Amazon because i had a complaint with some glassware. All Amazon would say was they will keep the complaint on file for 2 years. After several e-mails, I told them "this is my last complaint before i notify the fraud department of the F.B.I." They let that letter get through to the company and i heard right back and got my answer from the head office. Now i have a note by my computer to never order anything through Amazon.
Robert champaign, ill. |
Aug 6, 2011
Thank you for your understanding and elucidation of the credit card dispute process. As someone who works in the billing dispute department of a major credit card, I can't tell you how many time I've had a client call to dispute a charge and when I ask if they've contacted the merchant to try and get it resolved the reply is, "No. I'm calling you. You're my credit card company and you're supposed to protect me." At least half the time the problem is that the client failed to cancel or return according to the terms and conditions they agreed to at the time of purchase (usually because they didn't read them and weren't aware of them, even though they agreed to them). I want to, but can't, say, "I'm sorry. I can't protect you from yourself."
If one has a dispute with a vendor, the least you can do is give the vendor a chance to make it right. Going instead to a third party to demand they take money from the vendor without giving them a chance to make it right is, simply, outrageous. You are correct: the number-one biggest threat to a person's financial well-being is the person! -rc
Adam, South Dakota |
Aug 7, 2011
(Read the article that everyone's commenting on.)